frequently asked questions
Popular questions
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- Is my Key transferable to other people?
- How do I know the ticket has been loaded onto my Key successfully?
- How do I find out when my ticket on the Key is due to expire?
- I have tickets on my Key I don’t need anymore. Can I get a refund?
- How can I reset my password?
- How do I edit my account information?
- I can't access my online account?
- Is it safe to buy tickets online and how is my information protected?
- If I have an Oyster or contactless card and keep it next to my Key card will it affect the ticket ma
- I don’t have a bank card. Will I be able to buy tickets for my Key?
- What happens if my Key stops working?
- How do I buy tickets online?
- Can I use my Key on services operated by other bus companies?
- Can I use my Key on rail services?
- Is Plusbus available on the Key?
- What should I do if I lose my Key?
- The driver took my Key off me?
- What do you do with my personal details? How do I know it is safe?
- busID under 18 Travel?
- Guidelines for busID Smartcard Photographs
- Where can I get help or talk to someone about the Key?
- How do I cancel a Pay Monthly?
- How do I get the Key?
- How much does the Key cost me?
- What details do I need to share when I register for my Key?
- I need to buy and use ticket now, what can I do?
- What tickets can I buy for my Key?
- What is a Pay Monthly?
- When can I start my Pay Monthly SAVER?
- Can I change the payment date that I am debited each month?
- My payment card has expired. How do I change my bank details?
- What is the Key?
- What is a multi trip?
- Can I have more than one ticket on my Key?
- When do my ticket(s) start?
- What happens if I have multiple ticket types loaded onto my card?
- How long does it take to load a new ticket onto my Key?
- How do I use my Key on the bus?
- How long will my tickets remain valid?
- Are there any charges for using my debit or credit card?
- I bought The Key in person, how do I create an online account?